Let me setup the situation. A customer comes in about a week ago and his computer system is dead. We check in his system and we put in for the notes that the system is dead and that it may have been caused by a faulty fan in the laptop which made the system overheat. We repair the system, replace the fans and the customer picks up the system. The customer calls a week later and says that his system is doing the same thing. I ask him what the same thing is and he says that the internet doesn’t work. I look up his notes to see what was done and I see that we replaced fans and the system is repaired. We didn’t do any service work on his notebook for the internet. I explain this to the gentlemen and he says no, no it came in for the internet. I decided it was in my best interest to just let it go and requested that he bring in the computer so that we could plug it in to our network and see if it would get on the internet. He said great I will be in tomorrow. Well tomorrow rolls around and he never calls or shows up. He probably was able to get on the internet after all. People never cease to amaze me. What do you think?
PS: It is kind of like changing the oil in a car and the customer calls up and asks why their brakes don’t work. And, they swear that you should have worked on their brakes for the $19.99 oil change price that they paid.