Daily Remarks

Server Company Expects Miracles



I am on my way home last night after work. I get about half way and my server company calls and says that the server has been compromised and that it is spewing spam all over the place. I say to them, no problem I will be home in 10 minutes and I will call my management company and they will fix the problem. The tech on the phone says to me, “I hope you understand the gravity of the situation”, and I say, “Yes I do and I will take care of it as soon as I can get my hands on a computer, I am driving right now”. Then he proceeds to tell me that they will shut off my server if it isn’t taken care of right away. I guess the tech expected me to be able to fix it while I was driving. Anyway, I stayed up until 1:00AM and resolved the problem. I understood the gravity of the situation. I guess he expected miracles. What do you think?

Crazy Customer and a Printer



A long time customer comes into the store and has us work on her computer system. The system is infected with tons of viruses and spyware. Our only recourse is to do a repair of the operating sytem. We explain to the customer exactly what we are doing and how it will affect them. The customer has us do the work. The customer picks up the computer and takes it home and attempts to plug in their printer. They can’t get it working so they have a neighbor come over and work on their system. They don’t call us, they have someone else work on it. Then the customer calls us up and yells at us because their printer doesn’t work. Keep in mind this is after they have their neighbor worked on the system. We end up helping the customer over the phone to get the printer problem resolved. Turns out that the neighbor made the problem worse. Took us 1/2 hour to get the problem resolved over the phone. Don’t you think it would have been better for the customer to call us first? This kind of stuff drives me crazy.