We had a customer come in with a computer about 2 weeks ago for viruses and spyware. We eradicated the problems and gave the customer their computer back. The customer calls two weeks later and says that their computer won’t boot up. We tell them to bring it in at no charge. We diagnose the system and find out that the main board in the system is bad and needs to be replaced. The customer loses their minds and says that we should have tested that when we had it in two weeks ago. The customer also says that they hadn’t used the computer since they picked it up, but then they countradicted themselves and say that some of the software work that was requested wasn’t done correctly. So which is it? We try to explain that hardware is different than software. We worked on software before and now they have a hardware problem. We removed viruses and spyware and now their mainboard has a problem. Sometimes you just can’t get information across to people. What do you think?