Daily Remarks

Answer customer’s computer questions and they buy somewhere else

Jul
31

A customer comes into the store and asks several questions on how to fix their computer. I spend 15 to 20 minutes with the customer answering his questions. I believe that knowledge has value and my time has value. The customer asks if we have any canned air. I say sure we have canned air and the price is $7.99. The customer proceeds to tell me that he can get canned air at the dollar store for $5.00. Now if I was the customer I would have purchased the canned air for $7.99 instead of trying to nickle and dime the store owner for the extra $2.99 because the store owner just spent time helping him out with his questions. Isn’t my time and knowledge worth something? It would have taken him hours to research the information I gave him for free and he probably wouldn’t have fixed his problem without the knowledge I provided. Has this ever happened to you?

How did my computer get infected

Jul
30

A customer drops off their computer to be diagnosed. They say that it is running really slow and it is impossible to use this way. So we check it in and diagnose the computer. We call the customer and explain that they have viruses and malware on the system. The question they ask is “How did that get on the computer?”. I feel like saying, ‘how do I know what you did to infect your computer, I wasn’t there at the time!”.

We tell them that they should be careful of what websites that they go to and that they should be careful of opening email attachments also because they can re-infect the computer. We also tell them that they should remove Limewire from the system or we can do that for them because you can get viruses from the files that you download from that p2p software.

We clean all of the viruses and malware off the system and tell them it is as good as it can be without a full reload of the operating system. We tell them that Windows updates need to be done to protect the computer and we took care of that for them, but in the future you should make sure that they are done. We also install a free anti-virus like AVG Free anti-virus.

Sometimes the customer takes the system home and they re-infect the system again within a few days. They call us in a huff and tell us that we didn’t do out job right. We explain that they went to where they were supposed to go on the internet or that they opened an email attachment with a virus attached. The funny thing is that they go home and check their email and click on the same attachments or go to the same websites and re-infect their computer all over again doing the exact same thing that caused the problem the last time. It is a viscous circle. The customer doesn’t understand or doesn’t want to understand. Have you been on either end of this?

Waitress obviously doesn’t want to be there

Jul
29

We went to a restaurant over the weekend and had some lunch. The waitress came over and asked us what would like for lunch. We ordered lunch and the waitress went away to get our drinks. At no time during this conversation did the waitress show any positive emotion in any way. She was very monotone and she obviously didn’t want to be there. She was just going through the motions. The interesting thing was that on the window of the restaurant they were looking for help. I wonder if there is a correlation between the help wanted sign and the waitress’s attitude. Makes you think. Have you had an experience like this?

McDonald’s Fails Again

Jul
28

We went to the McDonald’s in Wilcox Arizona over the weekend and tried to get a drink, just a drink. It took over 15 minutes just to get a drink. There was at least 8 people working and they weren’t that busy. The counter was staffed with one person who was at the cash register. She was taking orders and putting the tickets to the side for the rest of the staff to fill. The rest of the staff was running around like chickens with their heads cut off. I can’t believe how long it took. I didn’t even order any food. I know McDonald’s is a franchise and they have specific ways of handling things so that the food gets out quickly, but not this time. So much for fast food. Has this ever happened to you?

Honda Fit and Honda Warranties and Defects

Jul
27

I took my Honda Fit in to be serviced by Chapman Honda in Tucson Arizona. What had happened was that the rear tow/camber on the rear passenger side of the car had been out of adjustment and it had eaten a tire. The inside of the tire was cupped because the adjustment was off. I took the car into Chapman Honda to be repaired and they said I would need an alignment for $89. I said ok to the alignment and they proceeded to take the car in for repair. I was told it would be ready by 1:00 to 2:00 o’clock.

We called them at 2:00 in the afternoon and they said it was at the bodyshop being looked at. I asked them why it was at the bodyshop and they said they needed to figure out a way to adjust the tow/camber on the car because it didn’t have an adjustment for the tow/camber. I said ok and left them to work on the car again. I hadn’t heard from them by 4:30 so I called again. They basically said that they couldn’t do anything for the car and that I could come pick it up.

I started thinking about it and I asked them why they couldn’t replace the part under warranty since it couldn’t be adjusted. The service person said “the car is out of warranty”. I asked what the mileage was because I knew it was under the 3 year/36,000 mile warranty. The car has 35,383 miles on it and it is still in warranty. The the service rep said “oh, let met talk to the service manager”. Then of course the service representative said the alignment of the car is covered only by the first 12 months of 12,000 miles it isn’t covered by the 3 year/36,000 mile warranty.

I said this isn’t a problem with the alignment, it is a defect because it can’t be adjusted. If it could be adjusted it could be aligned, but this car can’t be adjusted so it is a defect. Cars can be aligned and the Honda Fit obviously can’t be aligned so it is defective.  We went round and round and they kept saying it wasn’t under warranty. It is pretty convenient that the car only has a 12,000 mile warranty for alignment seeing that it can’t be adjusted. So basically they make a part that can’t be adjusted with a very limited warranty and don’t support it within the 3 year/36,000 mile warranty.  Have you ever had a problem with Honda? I will never buy another car from them.