Daily Remarks

Customer buys from store then goes shopping on the internet


A customer comes into the store and drops off his computer to be worked on because it is dead. We look at the computer and determine that the video card is toast and that the system has viruses/spyware on it. We call the customer and give him the diagnostic and he says go ahead and do the work and install a new video card. We get the work done and he picks it up and takes it home, but it doesn’t work on his dual monitor setup because it doesn’t have the right connections. The customer needs 2 DVI connections and the card in the system that we sold him only has one. He wonders what else we can get for him.

We call him back after researching video cards that will have the outputs that he needs. We call him back and tell him all about the video card and we quote him a price. He says that sounds good, go ahead and order it. We order the card.

The customer calls back within an hour and says that he found the card cheaper on the internet and wonders what we can do for him. The service manager comes and talks to me about it and I am a little bit ticked because we spent time and money on purchasing a new card for the customer. We tell the customer that we can pull the card and refund him the money. The customer then asks if he can get the install labor back and can we let him borrow the card until his new video card comes in. I lose my mind at this point, although I don’t let the customer know that. I tell him that we didn’t charge him labor to install the card, we only charged him labor to fix the viruses/spyware. We basically install the card for free because he is buying the card from us. We also tell him that he needs to bring the computer back today so that we can uninstall the video card. He isn’t happy with that, but agrees to bring in the computer. Within an hour or so he brings the computer back and we uninstall the video card and refund on the video card. We give him back his old video card that is dead. I would be willing to bet that he will try and get the old video card to work in his computer while he waits for his other video card to show up even though we told him it is dead. (which it is)

I can’t believe that people will tell you that they want you to special order something, then they go shopping for the same item. I wonder how I can take care of this in the future. I can have someone pay in advance for special orders. (This puts them out because they have to make a special trip to make the payment) Or, I can wait 24 hours knowing that they might change their minds. Or, I can tell them up front that special orders are final and they are no refunds. Any one of these options puts a burden on the customer. I can’t win mo matter what I do.

What do you think?

This Climbing Video is Truly Epic


Indoor climbing video with some seriously epic climbing moves.

Take apart a Jeep and Rebuild in 4 Minutes Video


Video of a Jeep being taken apart and rebuilt in 4 minutes. Jeep stands for General Purpose Vehicle. I have owned several newer jeeps, and I have always liked the older jeeps. The whole military, nostalgia thing.

Bad day on a Cruise liner during a storm


Amazing video of a Cruise liner during a storm. I am surprised they don’t have the furniture attached to something in case this sort of thing happens. Take cover and hold on for dear life.

Buying a Car Saga


My son called this guy to look at his Ford Mustang he had for sale. The seller said come over after work to check out the car. We went over after work to checkout the car, but the owner wasn’t there yet. We speak with his wife and she tells us to wait for her husband. In the meantime we check out the car that is for sale in the driveway. Not a bad car and for $1600 for a 1995 Ford Mustang, it seemed like a pretty good deal.

The owner shows up and right behind him is another potential buyer that wants to look at the car also. I really didn’t want to get into a bidding war with someone over a car, but it doesn’t hurt to look at it and talk to the seller. The owner starts the car and pulls it out so we can get a better look and also hear the motor run.

I ask the owner of the car who called first on the car and the other potential buyer pipes in that he has first dibs on the car and he told the seller of the car so over the phone. Kinda of a jerk move on the other guys part, but oh well. The owner doesn’t say anything at this point. I ask the owner of the car again who the first caller was and the owner says we both called within 5 minutes of each other. Obviously the owner of the car doesn’t want to make any waves. So the other guy gets to take the car out first and he gets to decide whether he wants to buy it or not before we get a crack at it. Kinda upsets me because we were there first to look at it. So the owner and the potential buyer go out in the car and then they come back.

The owner of the car walks over to me and says that the other guy is probably going to buy the car. He says if I want to talk to the other buyer to go ahead. I walk over to the guy and ask if he is going to buy the car and he says yes. Then I ask if he is going to pay full boat for the car, which means pay full price and he says yes also. I am speculating that the other buyer was a friend of the owner or worked with the owner because he drove in like he was being towed by the other guy (thats how close the other buyer was to the seller when they drove in). The one thing we had going for us was that the other buyer had to pay full price.