Answer customer’s computer questions and they buy somewhere else

A customer comes into the store and asks several questions on how to fix their computer. I spend 15 to 20 minutes with the customer answering his questions. I believe that knowledge has value and my time has value. The customer asks if we have any canned air. I say sure we have canned air and the price is $7.99. The customer proceeds to tell me that he can get canned air at the dollar store for $5.00. Now if I was the customer I would have purchased the canned air for $7.99 instead of trying to nickle and dime the store owner for the extra $2.99 because the store owner just spent time helping him out with his questions. Isn’t my time and knowledge worth something? It would have taken him hours to research the information I gave him for free and he probably wouldn’t have fixed his problem without the knowledge I provided. Has this ever happened to you?

One Response to Answer customer’s computer questions and they buy somewhere else

  1. medical assistant

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