Daily Remarks

A customer brought in a computer to have us work on. Simple task, just put in a secondary hard drive and hookup a fan to the motherboard. Well we installed the hard drive and tried setting it up in Windows XP, but it would only see the drive as a 128 gig hard drive. The hard drive we were installing was a 400 gig hard drive. Well we realized that the Windows had never been updated so that was causing the problem. So we updated all of the service packs 1, 2, and 3 and installed the hard drive and it worked fine. We realized that the primary drive was not being seen by the system correctly, (this is where it goes bad) so we repartitioned the hard drive to the correct size. The hard drive was a 300 gig and it was showing as 128 gigs so we figured it needed to be corrected. The partition software gave an error at the end of the repartitioning. Needless to say the system didn’t load, but we were able to save the data and reload the OS. Took us 4 hours and we made a whole $25. Should have been a 15 minute job. Sometimes no good deed shall go unpunished. The customer is happy so it all worked out in the end.

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We sent back an ASUS motherboard to ASUS for warranty repair or replacement. They provided an RMA (return merchandise authorization) number and we sent back the board to them. We get an email from them rejecting the repair or replacement because they can’t repair it and because they don’t have a replacement. So basically, they don’t provide a warranty on their products because they don’t carry the stock for replacement. They provide a 3 year warranty on their boards, but they don’t stand by their warranty. Why did they provide an RMA if they weren’t going to stand behind their warranty anyway. If they didn’t have a replacement in stock why did they give us an RMA? So, ultimately I am gettin back a broken motherboard and I paid shipping for nothing. We sell hundreds of motherboards at our company and we will not be buying ASUS again.

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I am in the middle of inputing 50 items into a purchase order on my computer and the power goes out. I restart my computer and it goes out twice more. This happened to me about 3 months ago and it totally blew out my computer. I had to reinstall from scratch as it would not boot up. I considered calling the electric company, but somewhere in the past I heard that it is not their responsibility if something breaks as a result of using their power. Huh, seems like they are getting off easy. If I provided a service I would be responsible.

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I am on my way home last night after work. I get about half way and my server company calls and says that the server has been compromised and that it is spewing spam all over the place. I say to them, no problem I will be home in 10 minutes and I will call my management company and they will fix the problem. The tech on the phone says to me, “I hope you understand the gravity of the situation”, and I say, “Yes I do and I will take care of it as soon as I can get my hands on a computer, I am driving right now”. Then he proceeds to tell me that they will shut off my server if it isn’t taken care of right away. I guess the tech expected me to be able to fix it while I was driving. Anyway, I stayed up until 1:00AM and resolved the problem. I understood the gravity of the situation. I guess he expected miracles. What do you think?

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