Jul
29

Waitress obviously doesn’t want to be there

We went to a restaurant over the weekend and had some lunch. The waitress came over and asked us what would like for lunch. We ordered lunch and the waitress went away to get our drinks. At no time during this conversation did the waitress show any positive emotion in any way. She was very monotone and she obviously didn’t want to be there. She was just going through the motions. The interesting thing was that on the window of the restaurant they were looking for help. I wonder if there is a correlation between the help wanted sign and the waitress’s attitude. Makes you think. Have you had an experience like this?

Jul
28

McDonald’s Fails Again

We went to the McDonald’s in Wilcox Arizona over the weekend and tried to get a drink, just a drink. It took over 15 minutes just to get a drink. There was at least 8 people working and they weren’t that busy. The counter was staffed with one person who was at the cash register. She was taking orders and putting the tickets to the side for the rest of the staff to fill. The rest of the staff was running around like chickens with their heads cut off. I can’t believe how long it took. I didn’t even order any food. I know McDonald’s is a franchise and they have specific ways of handling things so that the food gets out quickly, but not this time. So much for fast food. Has this ever happened to you?

Jul
23

Customer walks into the store and they get on the phone

A customer walks into the store and they get on the phone while you are trying to help them. The hold up their index finger to indicate that they need a moment and that they are more important than you are. We try to provide good customer service, but when someone does this we walk away and let them come to us when they need further help. I don’t have time to stand around and wait for someone to have a conversation with someone else while I am trying to help them. It is just rude and my attitude towards them changes. If you walk in a store and ask for help and you and I are in the middle of a conversation and you take a call and proceed to have a lengthy conversation with the person on the phone you don’t deserve my help. The right thing to do would be to say to the person on the phone I will get back to you or put the call through to voice mail. Has this ever happened to you?

Jul
19

People don’t listen to their phone messages they just call back

The technician calls a customer and leaves a detailed message so that they understand what is going on with their equipment. The customer doesn’t listen to the message and calls right back and asks what our diagnosis is. I always listen to the message when someone calls because it gives me time to digest the information. After listening to the message I call back if I have questions or to make a judgment call on which way I would like to proceed on the work to be done. I know everyone is in a hurry in today’s society, but I took the time to leave a message so listen to it please before calling back so that you don’t waste me time. Has this ever happened to you?

Jul
17

Person calls and expects that you know who they are

I really hate it when customers call and expect that you know who they are. I would say 9 times out of 10 they call and start talking about their service to the tech on the phone and the tech has no idea who they are or what they are talking about. You have to kindly stop the customer and ask who they are so that you can direct them to the correct technician. Not everyone in the office knows who the customer is or what their specific needs are. I would never assume that the person on the other end of the line knows who I am unless it is my wife or my mother. It isn’t proper phone etiquette to not say who you are. Has this ever happened to you or have you ever done this to the person on the other end of the phone?

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