Nov
14

Overcharged by Walgreens

I am on my way to work and I stopped by Walgreens to pickup a drink for work. I purchased a gatorade and a power bar. I get to the cashier and I purchase the items. I get the receipt and It is over $6.00. I was in a hurry, but I had that nagging feeling that the amount was wrong. It turned out that I was charged for 2 gatorades and a power bar. I figured this out when I arrived to the office. Not much I can do about it now. The cashier was nice and talkative and I am guessing that it was an honest mistake. I should have did something about it at the moment I thought there was a problem. Has this ever happened to you?

Nov
11

Only Call Walmart to check a price if you have the patience of a saint

I was shopping for an item over the weekend so I figured it would give Walmart a shot. I called Walmart and the operator picked up immediately and asked me which department I needed. I said I was shopping for a movie so she transferred me. The phone rang over 20 times before a customer service person picked up and they say, “Please Hold”. I am driving and I have the phone built into the vehicle stereo so I figured it would wait for a minute or 2. I was on hold for over 10 minutes so I decided to hang up and call again. It takes me approximately 30 minutes to get home from town so I figured I would see how this turns out. I called again and reached the operator then it rang over 24 times again, but finally I reached a customer service representative who was very nice and gave me a price. I would only recommend calling Walmart if you have lots of time and lots of patience. Has this ever happened to you before at any retail establishment?

Nov
09

18 items or less?

I was at Frys shopping the other night and I am ready to checkout so I go to what I thought was the Express lane. The Express lane says 18 items or less. I stood in line behind 2 other people and I started counting their items. The person just in front of me had 43 items and the person in front of them had 41 items. Now I am pretty sure that 41 and 43 are more than 18. I don’t say anything until I get up to the cashier. I mention casually that the people in front of me can’t count obviously. She apologized and said it happens time to time that people do that. I was very nice about it, and didn’t get upset at the cashier. I have been in retail for over 20 years and I can understand her pain. I just wish that people would follow the rules. I can see if you have a few more than 18 items, but don’t abuse the system. What are your thoughts about it?

Nov
08

Barnes and Noble Online vs In-Store Pricing Disappoints

Over the weekend I went shopping for a Star Wars Blue Ray boxed set of the whole epic film. Barnes and Noble has it online for $88.19 as of 11/7/2011 so I went over the Barnes and Noble to pick it up. When I got their I found the price to be $129.99. I took the item up to the cashier and requested the online price and I was told I couldn’t get it at that price because that was the online price. They have a customer ready and willing to purchase an item in store and they refuse to sell to me at their listed online price. I didn’t purchase the film from Barnes and Noble. I left the store and started shopping for the film from other venues and found it at a better price. I really do like the feeling of Barnes and Noble and the brick and mortar stores, but this pushes me into buying everything online. I would have bought it from Barnes and Noble and they would have made the sale, but they refused which caused me to go looking elsewhere. Please explain to me why they wouldn’t sell it to me at their listed online price? I asked several people what the difference is between online and in-store prices and none of the people I talked to could come up with a good reason. Is their anyone out there that can explain this to me as I don’t think it makes any sense?

Dec
03

Why won’t you buy back my used computer

A lady buys a used computer. She comes in to the store and she is in a hurry. She picks out a used computer for $179 and we throw in a used monitor, keyboard and a mouse. She signs the paperwork and we explain that there are no returns on used computers. She signs the paperwork and leaves. The lady calls two weeks later and wants us to buy the computer back because her boyfriend bought her a laptop for $300 on black Friday. We tell her we have a lot of stock and we don’t need anymore used computers, so we are not willing to buy her computer. She then proceeds to lose her mind and she says we are dishonest because we knew she could buy a better computer for more money. I was confused because of course she can get a better computer for more money. Then she hangs up on us. It is interesting that people are so nice when they call until they don’t get their own way and they lose it. Has this ever happened to you?

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