Apr
23

They Finally Broke in

Well on my previous post the burglars tried to come through the back door and didn’t succeed. This time they came through the wall and managed to avoid the alarm system and steal 5 laptops. They knocked out my neighbors windows and came inside their store to get to the adjoining wall of my store. Then they kicked through the wall which has 3 layers of drywall, and when they broke through they had to kick through my display also. I had the alarm company come in and put more sensors in and now the alarm will go off if there is a pin drop on the office. So now I have to replace the back door and repair a whole in the wall and put in some steel in the wall to prevent further attempts. I have gates, alarm systems, bollards out front and out back, steal doors, cameras (we did catch him on camera, although he is wearing a hood ie and we can’t see his face) and they still managed to get in the store.

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Nov
14

Overcharged by Walgreens

I am on my way to work and I stopped by Walgreens to pickup a drink for work. I purchased a gatorade and a power bar. I get to the cashier and I purchase the items. I get the receipt and It is over $6.00. I was in a hurry, but I had that nagging feeling that the amount was wrong. It turned out that I was charged for 2 gatorades and a power bar. I figured this out when I arrived to the office. Not much I can do about it now. The cashier was nice and talkative and I am guessing that it was an honest mistake. I should have did something about it at the moment I thought there was a problem. Has this ever happened to you?

Nov
11

Only Call Walmart to check a price if you have the patience of a saint

I was shopping for an item over the weekend so I figured it would give Walmart a shot. I called Walmart and the operator picked up immediately and asked me which department I needed. I said I was shopping for a movie so she transferred me. The phone rang over 20 times before a customer service person picked up and they say, “Please Hold”. I am driving and I have the phone built into the vehicle stereo so I figured it would wait for a minute or 2. I was on hold for over 10 minutes so I decided to hang up and call again. It takes me approximately 30 minutes to get home from town so I figured I would see how this turns out. I called again and reached the operator then it rang over 24 times again, but finally I reached a customer service representative who was very nice and gave me a price. I would only recommend calling Walmart if you have lots of time and lots of patience. Has this ever happened to you before at any retail establishment?

Nov
09

18 items or less?

I was at Frys shopping the other night and I am ready to checkout so I go to what I thought was the Express lane. The Express lane says 18 items or less. I stood in line behind 2 other people and I started counting their items. The person just in front of me had 43 items and the person in front of them had 41 items. Now I am pretty sure that 41 and 43 are more than 18. I don’t say anything until I get up to the cashier. I mention casually that the people in front of me can’t count obviously. She apologized and said it happens time to time that people do that. I was very nice about it, and didn’t get upset at the cashier. I have been in retail for over 20 years and I can understand her pain. I just wish that people would follow the rules. I can see if you have a few more than 18 items, but don’t abuse the system. What are your thoughts about it?

Nov
08

Barnes and Noble Online vs In-Store Pricing Disappoints

Over the weekend I went shopping for a Star Wars Blue Ray boxed set of the whole epic film. Barnes and Noble has it online for $88.19 as of 11/7/2011 so I went over the Barnes and Noble to pick it up. When I got their I found the price to be $129.99. I took the item up to the cashier and requested the online price and I was told I couldn’t get it at that price because that was the online price. They have a customer ready and willing to purchase an item in store and they refuse to sell to me at their listed online price. I didn’t purchase the film from Barnes and Noble. I left the store and started shopping for the film from other venues and found it at a better price. I really do like the feeling of Barnes and Noble and the brick and mortar stores, but this pushes me into buying everything online. I would have bought it from Barnes and Noble and they would have made the sale, but they refused which caused me to go looking elsewhere. Please explain to me why they wouldn’t sell it to me at their listed online price? I asked several people what the difference is between online and in-store prices and none of the people I talked to could come up with a good reason. Is their anyone out there that can explain this to me as I don’t think it makes any sense?

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