Daily Remarks

Phone Service and Good Phone Skills

Sep
01

I just received a call from Nissan service for my car which is great. They were reminding me that my next service on my car is coming up and they wanted to schedule that for me. They asked about my email and address to make sure that it was correct. I then asked what the mileage should be for my next service. The lady on the phone didn’t speak very good English and I had to ask her twice what the mileage needed to be. At no time did she slow down and try to enunciate the correct mileage. After the 2nd time I just let it go and I figured I would just look in the manual for the correct mileage. I believe that if you are a phone operator trying to get someone’s business then you should speak the native language fluently and have good diction.

Telemarketers Suck

Jul
16

The same telemarketer called my office 3 times today. We screen for telemarketers, and when they don’t give their name, and call back number, we hang up on them. We get 10 telemarketer calls per day and it gets really old. Several of these calls are computer generated that start like this: LISTEN UP, which is expecially painful in that they yell in your ear.  This particular telemarketer was extra painful in that he would turn ever question we had around and ask us the same question. This would in turn cause us to get exasperated and eventually hang up on him. We were eventually able to get his phone number and name. I called the local phone company and explained the situation and they called the telemarketer and went through the same thing with him. They were able to get his company name. Do you get telemarketer calls? Has this ever happened to you? Any suggestions on how to stop this?