Client Expectations

Client brings in a computer to be worked on 2 weeks ago. We call him within 2 days and let him know what the problem is and he says he will let us know. We leave messages with the client over the next 2 weeks to find out if the client would like us to do the work. After 2 weeks the client calls us back and says do the work. The client then calls us three times per day every day to see if their computer is finished. Why is it so important now and it wasn’t over the last 2 weeks?

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  1. Hold that Computer

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