Cost more to return an item than what the item is worth
A customer buys something for $1.73 on a website and it isn’t what they need so they want to return it. The item costs $1.93 to send back. Why would you send back an item and lose money on the item instead of just keeping it. It costs you time and money to send it back so why do it? I have seen the same thing happen in a retail setting. You buy something for a couple of bucks and you don’t need it so you take the time to bring it back to the store. It costs more in time and gas then what the item is worth. Is your time really worth only $2.00 an hour?