Daily Remarks

Customer walks into the store and they get on the phone


A customer walks into the store and they get on the phone while you are trying to help them. The hold up their index finger to indicate that they need a moment and that they are more important than you are. We try to provide good customer service, but when someone does this we walk away and let them come to us when they need further help. I don’t have time to stand around and wait for someone to have a conversation with someone else while I am trying to help them. It is just rude and my attitude towards them changes. If you walk in a store and ask for help and you and I are in the middle of a conversation and you take a call and proceed to have a lengthy conversation with the person on the phone you don’t deserve my help. The right thing to do would be to say to the person on the phone I will get back to you or put the call through to voice mail. Has this ever happened to you?

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