Customer's Life Stories
Why do customer’s feel like telling me their life stories? Customers come into the store and you ask if you can help them and they are off to the races, they tell you everything about their day and everything about their computer since they took it out of the box 5 years ago. What I would like to hear is the problem that they have so that I can input it into the computer. So, what exactly is your problem? I don’t want to be rude so I give them a little bit of my time, but sometimes I have to bring the conversation back around to the issue at hand. It is my own fault sometimes because I ask a question and they will start all over again. Has this every happened to you? I know a lot of you have done retail in the past. What is your experience?
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