Customer’s Poor Attitude
A lady comes in with a used computer she purchased the night before just as we were closing. She brings the computer in as soon as we open and needs help with it. She removed the anti-virus and installed a different anti-virus with registry cleaner and file remover capabilities. She uses the new program remover to remove necessary files from the computer and now the computer doesn’t even boot. She told us she did this. She is all upset with the equipment and with us and she needs the computer right away for a court case she is involved in. She caused the problem with the laptop, but she won’t own up to it.
I take the computer in the back so a technician can look at. She proceeds to tell another person in the office that she has been involved with the law her whole life and she is in the middle of suing someone right now. (I wonder why she brought this up, maybe she is looking to coerce us into doing something, or maybe I am cynical). We end up checking the computer in to be looked at for free.
She then asks about another computer she dropped off for repair. The laptop she dropped off for repair needs a motherboard and it is old so we tell her it isn’t worth repairing because of the cost. She then questions what exactly is wrong with the laptop. We tell her that we ran diagnostics on the computer, we changed out the ram, we tried another ac adaptor, we tested her ac adaptor, as well as a bunch of other diagnostic things. She isn’t happy with that and says that she has 2 other techs look at the computer before us and they say that the dc connector is bad. We tell her that that is part of the laptop and because of the age it isn’t worth fixing. So we go round and round with her trying to explain that the laptop is old and she shouldn’t put any money into it. We are trying to help her not throw her money away, but she can’t see it. She takes the laptop that came in for repair, but she changes the pickup paperwork wording to state that she is unsatisfied with our work and then she signs the paperwork.
We end up giving her a full refund on the laptop she purchased the prior night because frankly, ” we don’t want to deal with her anymore”. She is antagonistic and I don’t need people like that in my life. Have you had an experience like this?
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