I decided to go to breakfast this morning. I get ready to turn into the parking lot and their is this giant SUV blocking the entrance so that I had to squeeze through with my car. The guy is half out of the parking spot, and half in the entryway to the restaurant. From my perspective it is plain as day that he is blocking the entrance. Has this ever happened to you?
My wife gets home last night from Las Vegas and she mostly had a good trip except for the car rental. The car worked fine, but it was disgusting inside. Their had a bunch of trash inside the car and someone had obviously spilled some kind of sticky liquid on the center console, probably soda. It would have been nice if they would clean their cars before renting them out to the next person. My wife brought this up to the Budget car rental clerk, but the clerk just said here is your bill an ignored her complaint. I understand that they are busy, but this is poor service. My wife said she was going to call their headquarters and tell them about it. I will keep you posted if anything comes of this. Has this ever happened to you?
Update: My wife put in a complaint on Budget’s Website on 7/13/2010 and we haven’t heard anything yet. I will update if Budget responds.
A customer comes in today to return a UPS (uninterruptable power supply). She waited until the very last day to return the item which is fine. You could plainly see that the box it came in was destroyed. We charged her the standard restock fee and she was upset because we are doing so. We explain that the box is destroyed and we will have to sell the item as used. She doesn’t understand, but accepts the restock. It’s funny cause her friend is standing right there saying that it is right for us to charge a restock for returned merchandise. The lady turns to her friend and glares at her so the friend becomes silent. It is nice for a change to have someone on our side that understands. What are your thoughts on the matter? Should there be a restock or not if the packaging is destroyed and the person waits until the very last day to return the item?
Been hiking several times this year. One thing I notice on the trail sometimes is garbage that people leave behind. It really upsets me that people can’t carry their garbage out with them. They bring it in with them. Also went kayaking and the river bottom had these silver things on the bottom. Come to find out that they were cans thrown in the river by tubers.
Here is how long it takes for certain things to decompose:
An Apple core takes 2 months to decompose.
An Aluminum can takes 200 to 500 years to decompose.
A Plastic bottle takes 450 to 500 years to decompose.
I called COX cable to come out and setup some network wiring in my house for their internet service. I explained to COX cable that I needed 2 wall jacks in my house at opposite sides of the house. COX cable asked if I had an attic space and I do, so I said yes. They said they could do the job for $69.90.
Scheduled First Time
COX gave me 3 schedule times to setup the wiring and I picked the afternoon between 1:00 and 3:00. You have to give them a window and I can understand that that because their other jobs may run over. Well the time came for them to show up and they didn’t show up or call until 4:00 even though they were scheduled between 1:00 and 3:00. They called at 4:00 and said that they couldn’t do the job in the afternoon because it would be too hot in the attic. I asked why the phone person didn’t say that at the time I scheduled the appointment and she said that sales didn’t know about the heat problems in the middle of the day.
Rescheduled
I tried to reschedule for the following day, but they said they didn’t have availability until after the 4th of July Holiday. So 4 days later was the earliest they could come out. I wasn’t happy about the reschedule, but things happen. COX came out on Wednesday at the scheduled time in the morning so the heat wasn’t too extreme in the attic for them to do the wiring. The technician from COX showed up at the house to do the wiring. I showed the tech around the house so that the tech could see what needed to be done. The tech then told me that he didn’t believe that COX did that kind of work. The tech stepped outside to call COX and spoke with them. The tech came back in the house and told me that COX couldn’t do the work and I would have to contact a wiring company. I was dumbfounded at that moment. I said ok and the tech left.
Recap
So to recap, I scheduled with COX cable twice, they were late on the first scheduled time. I explained the job to them twice on the phone and they understood what needed to be done. They sent a technician out and wouldn’t do the job. So basically they don’t communicate between departments and promise things that they don’t do. Awesome!
A customer purchases an item over the internet. The order is over $250 so we give them free shipping. They get the item and don’t like it so they want to return it. Should the customer be responsible for the original shipping since they didn’t keep the item? What do you think? The original shipping was $4.95 which is not a lot, but why should the vendor eat the shipping?
A customer brought in a computer to have us work on. Simple task, just put in a secondary hard drive and hookup a fan to the motherboard. Well we installed the hard drive and tried setting it up in Windows XP, but it would only see the drive as a 128 gig hard drive. The hard drive we were installing was a 400 gig hard drive. Well we realized that the Windows had never been updated so that was causing the problem. So we updated all of the service packs 1, 2, and 3 and installed the hard drive and it worked fine. We realized that the primary drive was not being seen by the system correctly, (this is where it goes bad) so we repartitioned the hard drive to the correct size. The hard drive was a 300 gig and it was showing as 128 gigs so we figured it needed to be corrected. The partition software gave an error at the end of the repartitioning. Needless to say the system didn’t load, but we were able to save the data and reload the OS. Took us 4 hours and we made a whole $25. Should have been a 15 minute job. Sometimes no good deed shall go unpunished. The customer is happy so it all worked out in the end.
Getting rid of your junk is a sure fire way to safe yourself some money.
I’ve always thought that putting your stuff in self storage was a bad idea. If you leave it there for a long time it will cost you a fortune. I have helped friends put their junk into storage time and time again. Most of what they put in is junk. If you can’t fit your junk where you live then get rid of it.
I really hate it when people call me and they are talking to someone else when I answer the phone. I pickup the phone and I hear them talking to whoever about whatever when they should be paying attention to who they called. This is just being discourteous. I basically give it about 2 seconds then I hang up. If they feel it is important to talk to one of us at the store they can call back. How do you handle this?
A customer came in with a computer that was crushed. The customer fell down with the computer in his hands and he landed on the computer. We just rebuilt the computer 2 weeks before. He requested that we look at it and see what we could do. So we check it in and diagnose the computer. The case is destroyed and the motherboard is damaged. The customer is expecting warranty repair on the system because he told me as much. I told him that we would look at the computer and see what the problems are. He is a very good customer that we have been doing business with for along time. My choices are call him and tell him all of the problems with the pc and make him pay for everything and lose him as a customer or take care of the motherboard under warranty and charge him for the labor and the case and keep him as a customer. I will be going with option 2, but what would you do? Better to break even on it and keep him as a customer than to lose any future business.
