Daily Remarks

RSS
Jul
19

People don’t listen to their phone messages they just call back

The technician calls a customer and leaves a detailed message so that they understand what is going on with their equipment. The customer doesn’t listen to the message and calls right back and asks what our diagnosis is. I always listen to the message when someone calls because it gives me time to digest the information. After listening to the message I call back if I have questions or to make a judgment call on which way I would like to proceed on the work to be done. I know everyone is in a hurry in today’s society, but I took the time to leave a message so listen to it please before calling back so that you don’t waste me time. Has this ever happened to you?

 July 19th, 2010  
 daily  
 Customer Service  
 , , ,   
 0 Comment

Leave a Reply