Automated Phone Systems:
I found a couple of websites that will allow you to get around automated phone systems. They keep track of the phone systems and figure out ways to punch in the necessary numbers or letters to circumvent the dreaded automated phone systems. Check them out.
I have been stuck on these systems numerous times. I called my HMO and followed their system and put in my information such as account number, and which department I needed and then I finally get someone on the phone, and they ask for all of the same information again. I would think that they would have the information that I just put into the computer system, but they don’t, and I have to give them the all the information over again. I have wasted countless hours on the phone and it pretty much makes me crazy.