Feb
17

Customer wants to claim computer equipment after 9 months

complaint

A customer actually came in the store and tried to claim their equipment that they left with us 9 months ago for service. We looked back at the notes and we had called them every month for 3 months straight. They never called us back. We left numerous messages. Our policy which is on the wall and is also on our service tickets states that equipment left with us gets donated or recycled after 30 days. We didn’t discard the equipment until the 4th month just to be sure. The laptop which the customer left was 7 years old and it would have cost more to repair than it was worth. We were very nice about it and told them that the equipment had been discarded according to our policies. The customer then became extremely angry and used a few choice words. We just kept repeating what the policy states and that we tried to contact them. We finally had to ask them to leave because they were becoming verbally abusive. I personally wouldn’t even consider getting my equipment back after that period of time. What do you think?

Mar
13

Hold that Computer

money-out-the-window

Customer comes into the store on Monday and leaves a $50 deposit for us to hold a computer for him until Friday. We take the custom computer off the shelf and set it aside for him. The customer calls us on Thursday and says that he found a better deal, he saved $8 off another computer with the same specs. The sales rep tells him that we will give it to him for $12 less so that he can save a little money on the deal. The customer says that he already purchased the other computer. We gave the customer his deposit back. This really upsets me for 3 reasons:

1. The customer gives us a deposit on a computer and continues to shop for another computer.

2.  We are taking our inventory off the floor so that it can’t be sold to someone else.We have to order more equipment to replenish stock.

3. The customer doesn’t give us a chance to help him out, he buys a different computer from someone else.  He could have called us before he purchased it and said something. It would have been nice if he would have given us a chance considering we spent time with him and educated him on what he needed to buy.

I am not sure if it the economy or if some people are just this way every day. What do you think?

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