Honda Fit and Honda Warranties and Defects
I took my Honda Fit in to be serviced by Chapman Honda in Tucson Arizona. What had happened was that the rear tow/camber on the rear passenger side of the car had been out of adjustment and it had eaten a tire. The inside of the tire was cupped because the adjustment was off. I took the car into Chapman Honda to be repaired and they said I would need an alignment for $89. I said ok to the alignment and they proceeded to take the car in for repair. I was told it would be ready by 1:00 to 2:00 o’clock.
We called them at 2:00 in the afternoon and they said it was at the bodyshop being looked at. I asked them why it was at the bodyshop and they said they needed to figure out a way to adjust the tow/camber on the car because it didn’t have an adjustment for the tow/camber. I said ok and left them to work on the car again. I hadn’t heard from them by 4:30 so I called again. They basically said that they couldn’t do anything for the car and that I could come pick it up.
I started thinking about it and I asked them why they couldn’t replace the part under warranty since it couldn’t be adjusted. The service person said “the car is out of warranty”. I asked what the mileage was because I knew it was under the 3 year/36,000 mile warranty. The car has 35,383 miles on it and it is still in warranty. The the service rep said “oh, let met talk to the service manager”. Then of course the service representative said the alignment of the car is covered only by the first 12 months of 12,000 miles it isn’t covered by the 3 year/36,000 mile warranty.
I said this isn’t a problem with the alignment, it is a defect because it can’t be adjusted. If it could be adjusted it could be aligned, but this car can’t be adjusted so it is a defect. Cars can be aligned and the Honda Fit obviously can’t be aligned so it is defective. We went round and round and they kept saying it wasn’t under warranty. It is pretty convenient that the car only has a 12,000 mile warranty for alignment seeing that it can’t be adjusted. So basically they make a part that can’t be adjusted with a very limited warranty and don’t support it within the 3 year/36,000 mile warranty. Have you ever had a problem with Honda? I will never buy another car from them.
