A customer buys something for $1.73 on a website and it isn’t what they need so they want to return it. The item costs $1.93 to send back. Why would you send back an item and lose money on the item instead of just keeping it. It costs you time and money to send it back so why do it? I have seen the same thing happen in a retail setting. You buy something for a couple of bucks and you don’t need it so you take the time to bring it back to the store. It costs more in time and gas then what the item is worth. Is your time really worth only $2.00 an hour?
My wife shipped out an item to a customer and sent them an email confirmation that it had shipped. As soon the customer received the email confirmation they ask a question about whether the jewelry item has the date 2010 on it. In my mind it would have been better to ask this question before the item shipped. The charm did have 2010 on it as was indicated on the product page. I believe that you should ask questions about a product before it ships. What do you think?
Update: The customer sends another email and asks if the item is 14k gold. It plainly says that the charm is 14k gold on the site. I still think these questions should be asked before the item ships.