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01

How should this be handled?

A customer purchases an item over the internet. The order is over $250 so we give them free shipping. They get the item and don’t like it so they want to return it. Should the customer be responsible for the original shipping since they didn’t keep the item? What do you think? The original shipping was $4.95 which is not a lot, but why should the vendor eat the shipping?

 July 1st, 2010  
 daily  
 Customer Service  
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