Phone Service and Good Phone Skills
I just received a call from Nissan service for my car which is great. They were reminding me that my next service on my car is coming up and they wanted to schedule that for me. They asked about my email and address to make sure that it was correct. I then asked what the mileage should be for my next service. The lady on the phone didn’t speak very good English and I had to ask her twice what the mileage needed to be. At no time did she slow down and try to enunciate the correct mileage. After the 2nd time I just let it go and I figured I would just look in the manual for the correct mileage. I believe that if you are a phone operator trying to get someone’s business then you should speak the native language fluently and have good diction.
