Daily Remarks » price http://dailyremarks.com Observations on Daily Life Wed, 08 Feb 2012 17:56:22 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Only Call Walmart to check a price if you have the patience of a saint http://dailyremarks.com/only-call-walmart-to-check-a-price-if-you-have-the-patience-of-a-saint/ http://dailyremarks.com/only-call-walmart-to-check-a-price-if-you-have-the-patience-of-a-saint/#comments Fri, 11 Nov 2011 19:51:47 +0000 daily http://dailyremarks.com/?p=703 I was shopping for an item over the weekend so I figured it would give Walmart a shot. I called Walmart and the operator picked up immediately and asked me which department I needed. I said I was shopping for a movie so she transferred me. The phone rang over 20 times before a customer service person picked up and they say, “Please Hold”. I am driving and I have the phone built into the vehicle stereo so I figured it would wait for a minute or 2. I was on hold for over 10 minutes so I decided to hang up and call again. It takes me approximately 30 minutes to get home from town so I figured I would see how this turns out. I called again and reached the operator then it rang over 24 times again, but finally I reached a customer service representative who was very nice and gave me a price. I would only recommend calling Walmart if you have lots of time and lots of patience. Has this ever happened to you before at any retail establishment?

]]> http://dailyremarks.com/only-call-walmart-to-check-a-price-if-you-have-the-patience-of-a-saint/feed/ 1 Getting a Price from HP is almost impossible http://dailyremarks.com/getting-a-price-from-hp-is-almost-impossible/ http://dailyremarks.com/getting-a-price-from-hp-is-almost-impossible/#comments Wed, 19 Aug 2009 21:21:43 +0000 daily http://dailyinsanity.com/?p=211 netbook

I called HP yesterday to get a price on a Netbook with Windows XP Pro. I had to call because they don’t have Netbooks on their website with Windows XP Pro installed.

The conversation went like this,
HP: How can I help you?
Me: I would like to get a price on a netbook with Windows XP Pro.
HP: What is your first and last name.
Me: I gave them my name.
HP: What is your address?
Me: I gave them my address.
Me: Can I get a price on a netbook with Windows XP Pro?
HP: Is this for personal use or resale?
Me: It is for resale.
HP: I am sorry sir you will have to dial this number for our resales division.
Me: Can’t I just get a retail price for a netbook with Windows XP Pro?
HP: Sir, you will have to contact them for pricing.

So then I proceed to call the other number they provided and I basically go through the same thing again, only to find out that I would need to be signed up to be a reseller to get pricing. I couldn’t even get retail pricing. They gave me some sku numbers and I tried using them on the website to look up pricing, but the person on the phone said those skus would only work through the phone call to get pricing. I then proceeded to tell him that I had just been on the phone with 2 divisions and that I couldn’t even get a retail price for a Netbook with Windows XP Pro and that I would be going elsewhere to buy a Netbook and I would put Windows XP Pro on it myself. He apologized, paused and hung up.

I can’t believe that they won’t even give you a price without your life history. If it was on the website I wouldn’t have bothered with them. They could have saved a phone call. Has this ever happened to you?

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