Nov
11

Only Call Walmart to check a price if you have the patience of a saint

I was shopping for an item over the weekend so I figured it would give Walmart a shot. I called Walmart and the operator picked up immediately and asked me which department I needed. I said I was shopping for a movie so she transferred me. The phone rang over 20 times before a customer service person picked up and they say, “Please Hold”. I am driving and I have the phone built into the vehicle stereo so I figured it would wait for a minute or 2. I was on hold for over 10 minutes so I decided to hang up and call again. It takes me approximately 30 minutes to get home from town so I figured I would see how this turns out. I called again and reached the operator then it rang over 24 times again, but finally I reached a customer service representative who was very nice and gave me a price. I would only recommend calling Walmart if you have lots of time and lots of patience. Has this ever happened to you before at any retail establishment?

Aug
02

Cost more to return an item than what the item is worth

A customer buys something for $1.73 on a website and it isn’t what they need so they want to return it. The item costs $1.93 to send back. Why would you send back an item and lose money on the item instead of just keeping it. It costs you time and money to send it back so why do it? I have seen the same thing happen in a retail setting. You buy something for a couple of bucks and you don’t need it so you take the time to bring it back to the store. It costs more in time and gas then what the item is worth. Is your time really worth only $2.00 an hour?

Mar
15

One hand doesn't know what the other hand is doing

Work Yesterday:

I work in a retail/service business selling and repairing computers. A lady just called and was upset that she hadn’t heard about her computer repair. The thing is that she didn’t drop the computer off, her son did. We have her son’s information on the paperwork including his cell phone number. We don’t have her phone numbers. She was upset because the computer has been here for a month. The son was supposed to come in and figure out what he wanted to do with the computer, but of course he hasn’t, even though we have called him repeatedly. Is it just me or is it the son’s fault for not following up with his mom?

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