Customer Damages Product then tries to return it
A customer bought an ac adapter 4 days ago and tried to return it yesterday. The customer pulled the cable lose from the adapter, scratched the top of it, and the bottom of the adapter looked like it had been burnt and they wanted to return it for a refund. Yesterday the customer said that he found his original adapter and needed to return the one he bought from us. I explained that we don’t take back physically damaged equipment. He left without saying a word. The day after daddy shows up and wants to return it. He tells me he wants to return it because it doesn’t work. I explain to him that it is physically damaged and we cannot take returns on damaged equipment. I show him the damage. He then says, “well how do you know it wasn’t damaged when you sold it to me?”. I pulled a brand new adapter out of a box and showed him the condition of it. He still doesn’t budge and says that we have terrible customer service and that I should take it back. I tell him that we can’t and then he pulls the “I am going to report you”. I take a copy of the paperwork and copy it to make sure I have a copy of it. He asks me why I am doing that and I tell him, “I need another copy so that I have it when you do whatever you are going to do”. He then grabs the ac adapter and the paperwork and leaves all the while stating that we haven’t heard the last of him. Isn’t it awesome to be in business? Has this ever happened to you?
