Jul
15
Customer asks questions after the product is shipped
My wife shipped out an item to a customer and sent them an email confirmation that it had shipped. As soon the customer received the email confirmation they ask a question about whether the jewelry item has the date 2010 on it. In my mind it would have been better to ask this question before the item shipped. The charm did have 2010 on it as was indicated on the product page. I believe that you should ask questions about a product before it ships. What do you think?
Update: The customer sends another email and asks if the item is 14k gold. It plainly says that the charm is 14k gold on the site. I still think these questions should be asked before the item ships.
