Hold that Computer
Customer comes into the store on Monday and leaves a $50 deposit for us to hold a computer for him until Friday. We take the custom computer off the shelf and set it aside for him. The customer calls us on Thursday and says that he found a better deal, he saved $8 off another computer with the same specs. The sales rep tells him that we will give it to him for $12 less so that he can save a little money on the deal. The customer says that he already purchased the other computer. We gave the customer his deposit back. This really upsets me for 3 reasons:
1. The customer gives us a deposit on a computer and continues to shop for another computer.
2. We are taking our inventory off the floor so that it can’t be sold to someone else.We have to order more equipment to replenish stock.
3. The customer doesn’t give us a chance to help him out, he buys a different computer from someone else. He could have called us before he purchased it and said something. It would have been nice if he would have given us a chance considering we spent time with him and educated him on what he needed to buy.
I am not sure if it the economy or if some people are just this way every day. What do you think?
