Daily Remarks

I took my Honda Fit in to be serviced by Chapman Honda in Tucson Arizona. What had happened was that the rear tow/camber on the rear passenger side of the car had been out of adjustment and it had eaten a tire. The inside of the tire was cupped because the adjustment was off. I took the car into Chapman Honda to be repaired and they said I would need an alignment for $89. I said ok to the alignment and they proceeded to take the car in for repair. I was told it would be ready by 1:00 to 2:00 o’clock.

We called them at 2:00 in the afternoon and they said it was at the bodyshop being looked at. I asked them why it was at the bodyshop and they said they needed to figure out a way to adjust the tow/camber on the car because it didn’t have an adjustment for the tow/camber. I said ok and left them to work on the car again. I hadn’t heard from them by 4:30 so I called again. They basically said that they couldn’t do anything for the car and that I could come pick it up.

I started thinking about it and I asked them why they couldn’t replace the part under warranty since it couldn’t be adjusted. The service person said “the car is out of warranty”. I asked what the mileage was because I knew it was under the 3 year/36,000 mile warranty. The car has 35,383 miles on it and it is still in warranty. The the service rep said “oh, let met talk to the service manager”. Then of course the service representative said the alignment of the car is covered only by the first 12 months of 12,000 miles it isn’t covered by the 3 year/36,000 mile warranty.

I said this isn’t a problem with the alignment, it is a defect because it can’t be adjusted. If it could be adjusted it could be aligned, but this car can’t be adjusted so it is a defect. Cars can be aligned and the Honda Fit obviously can’t be aligned so it is defective.  We went round and round and they kept saying it wasn’t under warranty. It is pretty convenient that the car only has a 12,000 mile warranty for alignment seeing that it can’t be adjusted. So basically they make a part that can’t be adjusted with a very limited warranty and don’t support it within the 3 year/36,000 mile warranty.  Have you ever had a problem with Honda? I will never buy another car from them.

A customer came in with a computer that was crushed. The customer fell down with the computer in his hands and he landed on the computer. We just rebuilt the computer 2 weeks before. He requested that we look at it and see what we could do. So we check it in and diagnose the computer. The case is destroyed and the motherboard is damaged. The customer is expecting warranty repair on the system because he told me as much. I told him that we would look at the computer and see what the problems are. He is a very good customer that we have been doing business with for along time. My choices are call him and tell him all of the problems with the pc and make him pay for everything and lose him as a customer or take care of the motherboard under warranty and charge him for the labor and the case and keep him as a customer. I will be going with option 2, but what would you do? Better to break even on it and keep him as a customer than to lose any future business.

Samsung Warranty is terrible

I purchased a Samsung monitor with a 3 year warranty. The monitor failed in year 2. I have been dealing with Samsung trying to get that monitor replaced for the last 2 months with no results. I even gave them a credit card for advanced shipping to get the replacement monitor faster.  They keep saying they can’t replace it because they don’t have the monitors in yet. I have called them no fewer than 10 times to get this resolved. I would recommend staying away from Samsung for purchases. They don’t stand by their warranty.

Called them twice this week. I was promised a call back with status and they still tell me it is in the works. They said they would contact the warehouse and contact me back. They never called me back. I asked for a superior on the following day and they said that they would put in an email to their superior who will contact me. They said I can’t talk to the superior directly. I can’t believe their lack of service. I have called Samsung once a week for 2 months. I am going to check with the state and see what they say. Maybe they have some legal recourse.

Any ideas on recourse on this would be greatly appreciated.

Updated: 12/10/2008

Finally received a replacement 20″ LCD monitor from Samsung. Same model, not an upgrade that was promised to me.

Updated 12/11/2008

The monitor that was replaced lasted about 2 hours and then went out. The monitor was obviously refurbished which was fine, but I can’t believe it only lasted a couple of hours. The process will have to be started all over again.